Because customer service is essential to the life of any business, leading customer service experts will be sharing their insights and tips through a free online webinar conference May 11-15.
With sessions like “Mastering the Four Customer Experience Competencies,” by Bruce Temkin managing partner of Temkin Group, and “Wowing Your Customers: Inspiring Employee Happiness and Engagement,” by Maura Bailey, senior manager of customer loyalty at Zappos.com, the week promises to be a learning experience.
To register, go to www.cxweek.com
Apply for a 2015 Smart Women Grant
Zions Bank is accepting applications for its 2015 Smart Women Grants, open to anyone whose proposal promotes the empowerment of women or directly benefits women or low-income and underserved populations in Utah and Idaho.
Six $3,000 micro-grants will be awarded, one in each of the following categories:
Small business start-up and expansion
Community development
Continuing education and teacher support
Child and/or elder care
Health and human services
Arts and culture
Visit www.zionsbank.com/smartwomen or call 1-800-737-6586 for more information or to obtain an application. Grant recipients will be announced in September.
Priority consideration for funding will be given to proposals that promote the empowerment of women, emphasize collaboration between women entrepreneurs or non-profit entities supporting women, directly benefit women or low-income and underserved populations, support endeavors that immediately benefit communities in which Zions Bank has a presence and for proposals that provide a sound plan for measuring performance and results.
Applicants need not be clients of Zions Bank nor are they required to be residents of Utah or Idaho. Employees and immediate family members of Zions Bank and its affiliates are not eligible.
“The Smart Women Grants are an extension of our ongoing commitment to empower women in achieving financial independence,” said Lori Chillingworth, Zions Bank executive vice president of Small Business Banking. In addition to Freeman, last year’s recipients included a meal program for low-income students, an organization that provides emergency rent assistance, a fair trade nonprofit organization that supports artisans in rural Idaho and on Tribal reservations, a costume and dress sewing business and a tutoring program for children.
Dental grants awarded
Delta Dental Insurance Company announced last week that 11 dental clinics in Utah received a total of $110,000 in grants in 2014 part of more than $5.5 million overall given by the dental carrier and its affiliated companies to improve access to oral health.
The dental clinic grants, awarded by the Delta Dental Community Care Foundation, are designed to help improve the oral health of underserved children and adults, particularly in rural locations where access to dental care may be limited. “We are pleased to further extend the ability of clinics and organizations already providing dental care to those in need, and who might otherwise go without, due to financial barriers.”
The Utah clinics include:
Mountainlands Community Health Center, Provo
Bear Lake Community Health Center, North Logan
Community Health Centers, Inc., Midvale
Doctors’ Volunteer Clinic of St. George
Enterprise Valley Medical Clinic, Inc., Enterprise
Green River Medical Center, Inc., Green River
Midtown Community Health Center, Inc., Ogden
Salt Lake Donated Dental Services, Salt Lake City
Southwest Utah Community Health Center, Inc./Family Healthcare, St.
