May 9, 2016 8:56 pm
Published by Michael
‘Give Local’ tech provider making changes, restitution
FAIRFIELD The company that provided the technical framework of the troubled Give Local Solano campaign has said it is taking steps to make sure the kinds of problems experienced May 3 do not happen again and will make some financial amends.
Organizers behind the Give Local Solano, frustrated by the system shutting down for 11 hours during its one-day fundraiser, are confident that is true because they have no intention of using Kimbia again.
Connie Harris, executive director of the Solano Community Foundation, said the day after the inaugural Give Solano campaign that she believed the online fundraiser could be done in-house.
Kimbia, based in Austin, Texas, has reached out to the foundations and the media about changes that are taking place, most of which involve the financial impacts of the event.
“We have been in regular contact with our community partners since this incident occurred, and we are pleased to take these actions to mitigate the impact on participating organizations,” Kimbia Chief Executive Officer Daniel A. Gillett said in a statement released Monday.
“After a thorough review of events, we will be better able to communicate a specific plan to ensure that an incident of this kind will not occur in the future and our partners, nonprofits and their donors can be confident in our ability to help them achieve their goals.”
Kimbia announced that Gillett will sacrifice three months of his salary to be paid to participants across the country, though what that total is was not released. The firm also indicated it will waive approximately $370,000 in fees, which the company said is about a third of the net fees it would have received from the nationwide total.
Harris has indicated she does not plan to pay any of the 1.99 percent on the total income from the event to Kimbia.
The latest estimate from the community foundation is that more than $40,000 was raised from midnight May 3 to about noon May 4, the final 12 hours being extended by Kimbia from the original plan.
However, a fair amount of the local total was actually donated through the websites of the 29 nonprofits involved, rather than directly through the Give Local Solano site, or by people who dropped off their donations when they were not able to get through online.
Kimbia also announced that it will, over the next 30 to 45 days, provide online technology free of charge to the affected community groups for the rest of the year, “including customizable donation page, a donation form that can be embedded on their website, automatic donation receipts and donor reports.”
Kimbia also will provide free workshops to train on the technology.
The company also emphasizes that despite the problems, more than $50 million was raised nationwide.
“We will work diligently to identify the specific causes of the issues we encountered and take every step necessary to ensure robust safeguards are in place to prevent a reoccurrence,” Gillett said in the statement.
The company said the personal information of donors and those why attempted to donate was not compromised.
Reach Todd R.